Frequently Asked Questions
Here are some common questions about our services.
Getting
Started
How does the rentals work?
Step 1

Visit our warehouses and browse our large eclectic stock of furniture and props ranging from 17th century to modern day.

Step 2

Make your selection and book your favorite items and we will price it up for you on the spot or email you prices with a list.

Step 3

Arrange a collection of your items and we will have them cleaned and packed before they are collected.

Please note: Sometimes we can’t process orders on the same day and you may have to collect items the following day.

All rentals are based on a weeks rental, even if you may only require the item for a day, our minimum hire contract is 1 week.

Our maximum hire policy is 12 weeks, however, can be hired for much longer periods if agreed upon.

What are your opening times?
We are open Monday to Friday between 8 am and 5 pm.

The business does not close for lunch, however, there is a limited number of staff available between 1 pm and 1.40 pm.

Any returns and collections must be made at the latest by 4.30 pm

How much does it cost?
Prices of items ranges depending on the quantity and quality of the item per se as well as the duration of the hire.

In order to accurately price items you will have to make a selection.

Do you require a deposit and how do I pay for my rental?
Sometimes we may ask for a deposit prior to releasing goods.

We will issue an invoice once the order has been processed and will be emailed to either the client or accounts department.

We expect our invoices to be paid in full (unless otherwise agreed) within 14 days of receipt.

We can accept the following payment methods:

Cash, card, cheque or bank transfer.

How many items do you have in stock?
We have over 10,000+ items in stock ranging through different periods. We specalise in Georgian and Victorian furniture as well as vintage and mid-century.

Our extensive selection of stock changes all the time.

Is there a minimum hire amount?
We have a minimum hire policy which is €50.00 + VAT (€61.50). This means that even if the item is only worth i.e. €20, you will be charged the minimum hire amount.
An item was damaged / lost - what happens now?
Damaged items

If an item was damaged on the job you must contact us within 24 hours to [email protected] with pictures and a description of the damage.

Once the damaged item has been returned to us we will access it to see wether the item can be repaired or if it is a write off.

If the item can be repaired, you will be charged for the work put into restoring the item back to its original condition. If the item has lost value, you may be charged an additional fee to cover the loss of value.

If the item is a write-off, no longer a rentable or sellable piece you will be charged as accordance with the Risk Value of the item which will vary depending on the item itself.

The item was damaged during transport

If the item was damaged during transport it is the clients responsibility to pay for repairs carried out by us or to replace the item if it is a write-off.

We will not issue invoices to the driver.

Lost and non-returned items

If an item was lost or not returned to us, you will be charged as accordance with the Risk Value which will vary depending on the item itself.

It is important to notify us within 24 hours of any items lost.

I didn't receive an item, what should I do?
If you didn’t receive an item with your order, make sure to check all boxes (if relevant) and with all relevant people who unloaded the van/truck. Also check with the driver in case the item is still onboard.

You must contact us immiedately by phone at 01 – 843 71 74 or email at [email protected] if items were not received.

We will check our premises to ensure it was not left behind. If the item is no where to be found within our warehouses, it is deemed as the item has been received by the client and it is the clients responsibility to ensure it is found or replaced.

Once we have loaded a designated transport, it is the clients responsibility for the safety of items.

Collections, Returns and Shipping
Do you offer a delivery and collection service?
We are able to offer a delivery and collection service to anywhere in Ireland and continental Europe.

Contact us for a quote.

We can also arrange courier services or other transportation methods such as containers or crates to anywhere in continental Europe.

I have my own transportation, can I use that instead?
You may use whichever method of transportation that suits you as long as it meets the following conditions:

– The transportation is suitable for the job – i.e. transit van or truck
– Has sufficient blankets and or straps (if collecting bookcases, cabinets, etc. they must be tied off with protective blankets.
– Tall enough to accept tall items such as bookcases or cabinets.
– Able to fit all items hired and not to be piled ontop of eachother.
– Clean inside, not filled with dirt or junk etc.

If the driver shows up with no blankets, there is an additional charge of €25.00 added onto the job which will supply 5 suitable blankets which has to be returned to us when the job is complete.

Vehicles and transportation methods not suitable for furniture or specific items will be kindly refused during collection.

Payment
Do you require a deposit?
Sometimes we may ask for a deposit prior to releasing goods.

We will issue an invoice once the order has been processed and will be emailed to either the client or accounts department.

We expect our invoices to be paid in full (unless otherwise agreed) within 14 days of receipt.

We can accept the following payment methods:

Cash, card, cheque or bank transfer.

How do I pay my invoice?
You can pay your invoice with the following methods:

Cash on collection or return
Cheque by post, collection or return
Bank transfer – Quote our invoice number as a payment reference to appear on statement, i.e. “Invoice 0000”
By card on collection, return or over the phone.

Invoices are expeted to be paid in full within 14 days of receipt unless other agrement.

Still need help? Send us a note!

For any other questions, please write us at [email protected] or call us on +353 (0) 1 843 71 74